Spinstag Casino — Privacy Policy

Privacy policy overview

This Privacy Policy explains how Spinstag Casino (spinstagcasinoau.com) collects, uses, discloses, and protects personal information when you visit our website, create an account, or play games. By using our services, you agree to the collection and use practices described below.

Information we collect

We may collect information in several ways, including:

• Account information: name, username, date of birth, email address, phone number, and country/state of residence that you provide during registration.

• Identity and verification details: documents or verification data you submit to comply with our licensing and anti-fraud obligations.

• Payment information: billing details and transaction records related to deposits, withdrawals, fees (if applicable), and payment status. We do not store full payment card numbers; payment processing is handled by payment providers.

• Game play and device data: game events, session times, IP address, device type, browser information, and approximate location derived from your IP address.

• Communications: messages you send to support, email correspondence, and any information you provide when requesting help.

• Marketing preferences: information about your subscriptions and whether you choose to receive promotional communications.

• Risk and security data: logs used to detect suspicious activity, abuse, and attempts to bypass our controls.

How we use your information

We use personal information to run the service and protect players. Typical purposes include:

• Providing and operating the casino: to create and manage accounts, enable gameplay, and maintain game integrity.

• Processing transactions: to handle deposits and withdrawals and to manage billing records.

• Verification and compliance: to confirm eligibility and identity, prevent fraud, and meet regulatory obligations under our licence.

• Security and fraud prevention: to monitor activity, investigate suspicious behaviour, and enforce our rules.

• Customer support: to respond to requests, resolve disputes, and improve service quality.

• Improving user experience: to analyse site performance, user interactions, and preferences.

• Marketing (where permitted): to send relevant offers or updates you opt in to, and to measure campaign effectiveness.

• Legal and dispute resolution: to respond to lawful requests, enforce terms, and protect our rights.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage and pixel tags) to operate the site, remember preferences, and understand usage. Cookies may be session-based (expire when you close your browser) or persistent (remain for a set period).

Common cookie uses include:

• Essential cookies to enable core features and security checks.

• Analytics cookies to measure site traffic and performance.

• Preference cookies to remember language or settings.

• Marketing cookies to support remarketing and attribution, where applicable.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your ability to play.

Sharing of information with third parties

We may share information with trusted third parties to support casino operations, provide services, and comply with legal obligations. This may include:

• Payment processors and transaction service providers to process deposits and withdrawals.

• Game content providers and platform services that deliver games and manage game data.

• Identity verification and fraud prevention services.

• Analytics and hosting providers that support performance, reliability, and security.

• Professional advisers (such as legal or audit providers) when necessary for compliance and risk management.

We do not sell your personal information. Where sharing is required to provide services or comply with obligations, we take steps intended to ensure appropriate safeguards.

Data security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. Measures may include encryption in transit, access controls, monitoring, and secure handling of authentication and account data.

Although no method of transmission or storage is completely secure, we work to reduce risk and respond to suspected security incidents in accordance with applicable requirements.

Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing the service, maintaining account history, resolving disputes, and meeting legal, accounting, and compliance obligations. Retention periods may vary by data type.

When information is no longer needed, we take steps to delete, anonymise, or securely dispose of it unless retention is required for legitimate business purposes or legal obligations.

Player rights and choices

Depending on applicable privacy laws, you may have rights regarding your personal data, such as:

• Access to information we hold about you.

• Correction of inaccurate or incomplete information.

• Requesting deletion of your data, subject to legal and operational requirements.

• Objecting to certain processing or requesting restriction in certain circumstances.

• Withdrawing consent where processing is based on consent (without affecting prior processing).

• Requesting portability of certain data, where applicable.

To exercise these rights, contact our support team using the contact details in the section below. We may verify your identity before processing requests.

International transfers

Spinstag Casino operates online and uses service providers that may process information in different locations. By using our services, you acknowledge that personal information may be transferred and processed across borders for purposes described in this policy, including hosting, analytics, verification, and payment processing. Where required, we take steps intended to ensure transfers are handled with appropriate safeguards.

Children’s privacy

Spinstag Casino does not knowingly collect personal information from children. The services are intended for eligible adults who meet the age requirements described in our Terms of Use. If you believe a child has provided personal information to us, contact us so we can take appropriate action.

Contact us

If you have questions about this Privacy Policy or want to request access, correction, deletion, or other privacy rights, contact the operator at:

• Spinstag Casino Support via spinstagcasinoau.com

• Licence number: GLH-2D5CC9C48071D904

Please include your username (if applicable) and a clear description of your request so we can assist you promptly.